Managed Support
We can offer support at a fixed annual cost which can be broken down into manageable monthly payments. Where we have not supplied your IT infrastructure it will be necessary to conduct an audit of your equipment to give pricing on this.
We understand that different companies have different needs and our support package can be tailored to fit your exact requirements.
With our range of software tools and monitoring options we are alerted to potential problems and can often resolve them before they can impact on your business. Our secure remote access solution means we can resolve most issues within a few minutes. Should the issue require an on-site visit this will be carried out well within whatever response time we have agreed with you, however 99% of the time this is within 3 hours.
• Reduce system downtime
• Increase productivity
• Proactive and rapid reactive IT support - via remote access, telephone helpdesk and on-site
• Ensure systems, software and virus checkers are up to date
• A full IT System audit
• Easy to use fault reporting system
• Monthly or weekly reports
• Manageable monthly payments
• Strict Service Level Agreement (SLA)
• Unlimited Telephone / Remote / On-Site Support
We’re conscious our potential customers are faced with a wide array of options when looking to choose a new support provider. If your company has only 3 or 4 PCs and no server then the choice for IT support can be quite vast – there are many people and companies with the skills required to support a PC. However, if you have a server or many servers relied upon for business functions then the side-effect of poor IT support can be very costly. Even with 5 staff unable to access a critical application or server the costs of downtime can outweigh the savings made with cheap IT support in a matter of hours.
